Insurance coverage
Your rental does not include Theft or Damage cover. This is a standard requirement when renting a vehicle, otherwise, you can be held liable for the full value of the vehicle in case of damage or theft. Please obtain a letter of proof from your credit card provider that this cover is included on your card and extends to the country of rental. LDW cover can be purchased directly at the rental desk. Please note that you will be required to leave a deposit at the start of your rental. Excess Liability is the amount determined by the car rental supplier for which you can be held liable in case of damage/theft of the vehicle. Damage to or loss of tyres, windscreens, glass and undercarriage may not be covered by the CDW (Collision Damage Waiver). Please check with the rental agent at the desk. If you purchase the Excess Reimbursement Insurance from a third party, the main driver will be required to present their credit card at the rental desk in order for the car rental agent to authorize the deposit.
Driver's age
26 to 65 years. Young driver's age: 23 to 25 years. Charge 15 CAD per day. (Excludes tax) Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.
Deposit and Credit card Information
ACCEPTED American Express, MasterCard (not prepaid), Visa (not prepaid). Debit card not accepted unless otherwise stated below. A deposit amount from a minimum of USD 500.0 to a maximum of USD 1000.0 will be held against your credit card for the duration of the rental. Your deposit is a guarantee held in the event of damage/theft of the vehicle. This will be released if there is no theft or damage during the rental period. Please note that this does not represent your total excess liability which can be found in the Insurance Coverage section. NOT ACCEPTED: No other payment types will be accepted. A valid credit card in the first name and surname (no abbreviations) of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. Please be prepared to provide the PIN number of the credit card(s) presented as suppliers could require this to proceed with the rental contract. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Fuel policy
Full to Full Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges, you will need to return it with the same amount of fuel as it had when you collected it. You may be required to leave a fuel deposit reserved or charged on your credit card, this will be released or refunded when you return the car full. Missing fuel will be charged on your return. The price per Gallon charged by the rental agent may be significantly higher than the price at the local service station. A refuelling charge may also be applicable. Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.
Mileage policy
Limited Charge: 0.40 USD per mile. (Excludes tax) mile included per day: 200
Cancellation and no-show policy
What is your cancellation policy for fully prepaid or part-paid bookings?
1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.
2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus USD56. If your online payment is less than USD56, no refund will be made for your car hire booking.
3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.
4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
5 - Amending your booking or canceling optional extras may not be possible less than 24 hours before pick up.
If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be canceled automatically.
If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be canceled. We will, however, automatically create a new policy for your new booking.
In both cases, you will receive an email to confirm the cancellation at the email address you have provided during the online booking process. Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.
What is a no-show?
A 'no-show' occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick-up time.
2 - You failed to pick up the car at the arranged time and date.
3 - You failed to provide the documentation that's required to pick up the car.
4 - You failed to provide a credit card in the main driver's name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been canceled at least 24 hours in advance, you will not be entitled to a refund.
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